How to order, pay and get refunds

Online Payment

Making a purchase order could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them in to your shopping basket. If you would like to pay by debit or credit card, after finishing your selection, click on "Checkout" and you will be asked for the details that we will need to be able to complete your order.

We accept credit and debit card payment via World Pay.

Phone Payment

You can also pay by phone by calling us on +44(0)1297552358.

BACS Payment

We accept BACS payments from organisations with which we have agreed this method of payment in writing.

Cheque & Postal Order Payments

If you prefer to pay by cheque or postal order, after you have finished your selection, please send us a letter with the name of the product you wish to buy, together with your address and phone number (just in case of queries) and enclose your cheque/postal order made payable to Living Memories C.I.C. and post to us at the following address:

Living Memories CIC
EX24 6NU

Thank you for your order!


You have the right to cancel your order within seven days of your contract with us or within seven days of receipt of the goods (whichever is the longer). If you do cancel your order we will return your payment, provided the goods we supplied are returned undamaged in suitable packaging.


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